Landlord FAQ

Find out the most common questions about how to manage your home and tenant

Getting Started

Can I publish my unit on Instahome?

Instahome works with agents. Contact us at [email protected] and we will connect you to our partner agent.

Fee

Does Instahome charge any fee?

There’s no fee to advertise. You only pay when a tenant has been found.

Then, the fee is only 0.5 month upfront and 4.5% every month of the tenancy. The 4.5% monthly payment will be tax deductible!

Unlike traditional providers, Instahome provides a rich end to end coverage and service:

  • Auto Rental Collection
  • Free Insurance worth RM18,000
  • Pay 0.5 month upfront and 4.5% every month (Tax Deductible!)
  • Tenancy Request Management
  • Multi-channel advertising to find a tenant
  • Viewing Support
  • Move In/Out Support and Inspection Report
  • Tenancy Agreement, Stamp Duty and Stamp Service

Read more at  https://www.instahome.com/landlord

Advance Rental & Deposit

When will I receive my advance rental and deposit?

Advance rental, security deposit and utility deposit will be collected from the tenant. The tenant’s payment will be transferred to you on the same day of key handover.

When do I refund the deposit?

You should return the total deposit to the tenant directly at the end of the tenancy, within 30 days upon expiry, as stipulate in the tenancy agreement.

Monthly Rental

How does the tenant pay rent?

The tenant will pay rent through Instahome’s secured payment gateway. Our collection program covers payments, collections and sending of notice of demand in case of late payments.

The rent will be transferred to you in your preferred bank account.

Insta-Preferred Plan

What is included in the Insta Preferred Plan?

Unlike traditional providers, Instahome provides a rich end to end coverage and service:

There’s no fee to advertise. You only pay when a tenant has been found.

Then, the fee is only 0.5 month upfront and 4.5% every month of the tenancy. The 4.5% monthly payment will be tax deductible!

Unlike traditional providers, Instahome provides a rich end to end coverage and service:

  • Auto Rental Collection
  • Free Insurance worth RM18,000
  • Tenancy Request Management
  • Multi-channel advertising to find a tenant
  • Viewing Support
  • Move In/Out Support and Inspection Report
  • Tenancy Agreement, Stamp Duty and Stamp Service

Read more at  https://www.instahome.com/landlord

Best of all, this payment only applies if a tenant is found. You will only pay 0.5 month upfront and 4.5% every month.

The 4.5% monthly payment is tax deductible as a Rent Collection Expense!

Maintenance

Who is responsible for maintaining the unit?

Generally, fair wear and tear are borne by the tenant and structural defects are borne by you. A detailed list of maintenance responsibilities can be found in Schedule B of your tenancy agreement.

How does my tenant inform me of maintenance request?

The tenant may request for maintenance services by contacting Instahome directly. If the type of maintenance is determined to be your responsibility, we will inform you.

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